Delivery Policy

Q: Can the delivery team take away my existing furniture?
A: Unfortunately, we cannot. However, there are many nonprofit organizations that will gladly come to your home and remove the furniture at no charge.

Q: How should I prepare for delivery day?
A: In preparation for your delivery, please take the following steps:

1. Remove pictures, accessories, etc., from the walls to prevent damage.
2. Ensure the area where you would like your furniture placed is free and clear of any items that may obstruct the passageway.
3. Secure your pets to ensure their safety during the delivery process.

*Please note that our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings. They cannot do installation requests such as grab bars, showerheads, or etc.

Q: How do I measure fit & ease of delivery?
A: To avoid delivery day disappointments:

1. Measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order.
2. Measure any doorways (height and width) through which the furniture must pass to get to its final position in your home.
3. Identify any delivery obstacles, such as stairways, elevators, and right angles.

*Please note that If your delivery location is not on the main level, West Gate Home Medical will need to send additional staffing to assist with delivery and it may incur additional charges.

Delivery Service

Our Delivery Services Include:

• Delivery of furniture to your home
• Assembly of your equipment (except on “Ready to Assemble” merchandise)

Delivery Process:

• All orders must be paid in full at the time of purchase. For orders processed through insurance, your insurance specialists will confirm it is ready.
• On the day of your scheduled delivery date, our service staff will contact you by phone to confirm an estimated two (2) hour time window for your delivery. Unfortunately, we cannot take requests for specific time slots.
• If you must reschedule your delivery date, please notify our staff immediately by calling the store or email us at info@westgatehme.com.
• In preparation for your merchandise delivery, please ensure doorways are measured to ensure clearance, and rooms are cleared for an unobstructed path between the point of entry to your home and the room where your new merchandise will be placed.
• Due to liability issues, we cannot hoist merchandise, set up lamps, hang pictures or mirrors on walls, make electrical connections, or move existing furniture, electronics, televisions, etc.
• We cannot deliver to anyone under age 18.
• If, during delivery, your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery.
• All deliveries require the beneficiary or authorized responsible party to sign.