At West Gate Home Medical, we highly value your business and strive to deliver exceptional customer service. Our dedicated team of customer service representatives is here to assist you with any inquiries, provide support, and address your needs. Feel free to reach out to us, and we look forward to serving you!
Please note that our retail associates are not equipped to handle insurance orders. To ensure prompt attention to your insurance-related inquiries, we kindly request your patience as we endeavor to accommodate the increasing demand. Please allow 2-3 business days for one of our dedicated insurance specialists to contact you and assist you with any insurance-related orders.
For any inquiries related to retail or delivery, please contact our Hyannis Retail Associate at 508-775-3339 Extension 606 or our Falmouth Retail Associate at 800-500-6067 Extension 607.
- For oxygen patients, please dial Extension 608
- New or existing sleep apnea patients seeking assistance with machine status, issues, or scheduling an appointment with our Respiratory Therapist, please dial Extension 609.
For Healthcare Professionals:
- Physicians, hospitals, rehabilitation centers, and Elder Services, please dial Extension 1135.
- Current CPAP resupply patients can reach us at Extension 3232 or by calling 800-259-9581.
- Current patients inquiring about an insurance refill order or prior authorization status, please dial Extension 110.
For billing inquiries as a patient, please dial Extension 109.
For patients, new or existing, checking on the status of a prescription order (Excluding CPAP), please dial Extension 117.